Try It at Home for 30 Days. Love It, or Exchange It.
A massage chair is a big decision, and a showroom demo can't tell you how it feels after a long workday. Every Osaki and Titan massage chair now comes with 30 days to try it in your own home. Love it? It's yours. Not the right fit? Exchange it for one you will love.
How the In-Home Trial Works
No extra sign-up. The trial is included with every Osaki and Titan massage chair you buy from Massage Chair Warehouse.
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Order Your Chair
Pick any Osaki or Titan massage chair. Free shipping and 0% APR financing* apply as usual.
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Use It Every Day
Your 30 days start on the day your chair is delivered. Try every program, every intensity, every zone. Keep all of the original packaging until your trial is over.
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Decide Within 30 Days
Keep it, exchange it, or return it. Just contact us before day 30 and we'll take it from there.
Your Options Within 30 Days
Most people keep their chair. If yours isn't the one, here's exactly what happens next.
In-Home Trial FAQ
Which chairs are included in the 30-day in-home trial?
Every Osaki and Titan massage chair sold by Massage Chair Warehouse. Browse the full lineups in our Osaki and Titan collections.
When does my 30-day trial start?
On the day your chair is delivered, not the day you order. You have 30 days from delivery to let us know you'd like to exchange or return it.
How do I start an exchange or return?
Email hello@massagechairwarehouse.com with your order number before your 30th day. We'll confirm your options and schedule pickup of your current chair.
Can I exchange for a less expensive chair?
Free exchanges are for a chair of equal or greater value. If you'd rather step down to a lower-priced model, contact us and we'll walk you through your options.
What if I want a more expensive chair?
Great. Exchange to any higher-priced Osaki or Titan chair and we'll work with you on the price difference.
Can I return the chair instead of exchanging it?
Yes. Return your chair within 30 days of delivery and receive a refund minus a flat $500 fee.
Can I exchange my exchange chair?
No. Each order includes one exchange, and the exchange chair is final sale. That's why we recommend talking with a chair specialist before you pick your replacement.
What condition does the chair need to be in?
Use your chair as you normally would. That's the point of the trial. To qualify, it should be free of damage beyond normal use, with all parts and the remote included.
Do I need to keep the original packaging?
Yes. Keep the original box and all packing materials for the full 30-day trial. Your chair needs to go back in its original packaging for an exchange or return.
Find Your Chair. Then Make Sure It's the One.
Questions before you buy? Email hello@massagechairwarehouse.com and a chair specialist will help you choose.
*0% APR financing is available to qualified buyers, subject to credit approval. Not all applicants will qualify. Rates and terms are set by the financing provider and may vary.