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JPMedics Kumo 4D Massage Chair

Original price $10,999.99 - Original price $10,999.99
Original price
$10,999.99
$10,999.99 - $10,999.99
Current price $10,999.99

Experience the ultimate massage chair with the JPMedics Kumo! Made in Japan, it features a 4D massage roller with an advanced L-Track, zero gravity recline, and reflexology foot rollers. With state-of-the-art computing technology and customizable options, create your perfect massage experience. Now with Voice Activation via Alexa and Google Assistant!

Color: White/Brown
Features

Upholstery: Synthetic Leather

Massage Roller Track: 48" L-Track

Massage Roller: 4D Vario Motion Roller

Massage Roller Adjustments: Yes

Heat Therapy: Heated Rollers, Knee, Calves

Voice Control: Alexa, Google Assistant

Specs

Warranty: 3 Year Full Coverage Warranty

User Height Range: 5'0" - 6'3"

Recommended User Max Weight: 265lbs.

Chair Dimensions: 62.2"L x 33.1"W x 47.6"H

Shipping & Delivery

All of our items have a FREE SHIPPING OPTION within the contiguous United States, we do also offer a $300 shipping fee for Hawaii and Alaska.

At Massage Chair Warehouse, we prioritize efficient and timely shipping for all your orders. Our goal is to deliver your items as quickly as possible, often surpassing our own target of 5 business days from the order date. We are committed to exceeding your shipping expectations.

To keep you well-informed during the shipping process, we will promptly provide you with tracking information. Within 24 hours of your order leaving our warehouse, you will receive an email with the tracking details. This allows you to easily monitor the progress of your package and anticipate its arrival.

If, by any chance, you haven't received tracking information within six business days of placing your order, please don't hesitate to contact us. Reach out to our dedicated team at hello@massagechairwarehouse.com or give us a call at (704) 486-2384, and we will be happy to assist you.

Shipping:

At Massage Chair Warehouse, we offer two shipping options for your convenience. If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days from the shipment date, often even sooner. Our reliable carriers will bring your chair to your front door in separate boxes, with the chair itself in one box, the armrests in another, and the footrest in the last box.

Assembly is straightforward, typically involving attaching the armrests, footrest, and occasionally a pedestal for your remote. We provide installation videos on our website and YouTube channel to assist you. Please note that our chairs are heavy, so it's advisable to have assistance when moving the chair within your home.

To ease chair movement, using a dolly or two is recommended. Simply fully recline the chair, place the dolly next to it, and "tip" the chair onto its side onto the dolly. This allows for easy rolling to your desired location.

Alternatively, we offer a white glove delivery service. With white glove delivery, our professional team will bring the chair to your home, place it in your chosen room, and handle the setup. They will also remove all packaging debris, leaving your space clean.

Please note that with white glove delivery, your chair will be transported via LTL Freight before being transferred to the final mile/white glove delivery company, extending the delivery time by approximately one week.

When scheduling white glove delivery, it's important to inform the company of any stairs or challenging locations in your home. If you anticipate difficulties, please share pictures with us for proper preparation.

If a third person is required for delivery, additional charges may apply. We advise carefully considering whether white glove delivery is necessary before placing your order to avoid surprises.

In the case of returns or exchanges, white glove pickup will be necessary, incurring additional costs. Please keep this in mind, as the delivery company will handle the removal of packaging debris.

At Massage Chair Warehouse, we prioritize customer satisfaction and strive to deliver your order in perfect condition. Before signing the shipping weigh bill, we kindly request that you thoroughly inspect your item. By accepting a damaged product, you release the shipping company and us from liability. Once you accept the shipment as non-damaged, the item becomes your responsibility.

If you notice any damage upon delivery, please contact us immediately at (704) 486-2384. Our team will promptly engage with the manufacturer while the Shipping Agent is present to resolve any concerns you may have.

30-Day Satisfaction Guarantee

At Massage Chair Warehouse, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.

If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

Restocking fees are common in the industry, and rates may vary. Currently, Human Touch and Cozzia charge a restocking fee of 15%, while Synca has a restocking fee of 20%.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.

However, if you decline repair or replacement of your item, the responsibility for all shipping fees in both directions and any associated fees will fall upon you.

30 Day Easy Return & Exchange Policy

While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day hassle free Return Policy for most of our products.

If you decide you want to return an item for any reason within 30 days of receiving your order, please contact our customer service team.

Easy Return & Exchange Policy Guidelines

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
  • Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Financing Fees are non-refundable. These range from 10%-15%.

How do I return my product?

The return process is simple. Just contact a Massage Chair Warehouse expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

All canceled orders are subject to your cc fees (3%) which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.  

30-Day Satisfaction Guarantee

At Massage Chair Warehouse, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.

If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

Typically, our suppliers offer returns within the first 30 days and a 15% restocking fee (Human Touch, Cozzia (Svago, JP Medics) while some offer higher restocking fees -- all Johnson Brands (Synca, Johnson and Inner Balance Wellness) 20%. You will also be responsible for shipping in both directions back to the supplier and any associated fees. Fees are also subject to change and may be higher depending on the supplier. Since we have paid to ship the item to you (even though you have received free shipping), you will need to pay the shipping in both directions as well as all associated fees with returning your item.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.

Conditions/Fine Print

  • Due to factory personalization and cost, the return policy does not apply to Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition.
  • For Medical Breakthrough Chairs Only- Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair. After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
Authorized JPMedics Dealer

Official partners with all our brands.

No Sales Tax

We pay the sales tax to pass the savings on to you.

Price Match Policy

Find it cheaper somewhere else? Let us know.

Financing

Buy now and pay later with our financing options.

The JPMedics Kumo Massage Chair is a Japanese made massage chair with 4D massage roller with an advanced L-Track. Unlike most Japanese massage chairs, The Kumo also features Zero Gravity Recline and Reflexology Foot Rollers.

Adding only what's needed and removing the rest is a traditional Japanese design approach and is the inspiration for the simplified interface that controls the Kumo massage chair. With a tap on the seven inch touch screen control panel you can switch between English, Chinese, Japanese, Korean, and Vietnamese.

With 12 auto massage programs and SOD customizable options, a personalized massage is a tap away. Create a personalized massage by specifying your muscle tension areas, such as the spine and waist, and chose which massage technique you prefer. You are able to save up to three custom massages.


Kumo 4D Features

  • Next Level Of Full Body Massage: Kumo's enhanced 44 inch L-track gives wider coverage and reaches more points.
  • Fast. Precise. Responsive.: Kumo is equipped with the high­performance A.R.M. microprocessor.
  • Advanced reflexology: Kumo has tri-action foot rollers that use two levels of shiatsu foot rolling combined with immersive air pressure massage to create deep tissue foot massage.
  • 4D Heated Rollers: First of its kind to provide deep tissue, heated, spine-focused, human-like massages.
  • Heated Knee Therapy: The Kumo is the world's first massage chair with 3D Knee Technology. It combines air compression and heat therapy to massage your knees.
  • Anywhere in the House: This chair requires only five inches of space behind the backrest at any given position.
  • Moodlights. Music. Massage.: Kumo features patterned chromotherapy LED light therapy in seven modes to uplift your mood, increase your metabolism, and promote detoxification.
  • Air Massage: 64 strategically air bags are located throughout the chair to inflate & deflate.

Your Satisfaction with JPMedics is Guaranteed:

  • The Lowest Price Guaranteed
  • Free 3 Year Full Coverage Manufacturers Warranty
  • Free 2 Year Extended Warranty
  • Free Shipping & No Sales Tax in the U.S.

JPMedics Kumo 4D Massage Chair

Fast. Precise. Responsive.

Equipped with the high-performance A.R.M. microprocessor, the Kumo delivers fast, precise, and responsive massages.

JPMedics Kumo 4D Massage Chair

Intuitive Touchscreen Control & Tech Integration

Conveniently control the chair and connect devices via Bluetooth for a personalized massage experience.


JPMedics Kumo 4D Massage Chair

4D Heated Rollers

Immerse yourself in a human-like massage experience with the Kumo's first-of-its-kind 4D heated rollers, targeting your spine and providing deep tissue relief.

JPMedics Kumo 4D Massage Chair

Advanced Reflexology

Enjoy the deep tissue foot massage provided by Kumo's tri-action foot rollers, combining two levels of shiatsu foot rolling with immersive air pressure massage.


Specifications

Made In Japan
Massage Roller 4D Vario Motion Roller
Massage Roller Track 48" L-Track
Massage Roller Adjustments Yes
Glute Massage Massage Roller
Removable Back Pad Yes
Body Scan Technology Yes
Foot Massage Foot Rollers and Air Compression
Recline Powered
Zero Gravity Recline Yes
Automatic Programs 12
Manual Programs Spot
Massage Techniques Knead, Tap, Swedish, Clap, Shiatsu, and Rolling
Deep Tissue Massage No
Stretch Program Yes
Memory Program Yes
Vibration No
Heat Therapy Heated Rollers, Knee, Calves
Total Airbags 60 Airbags
Airbag Intensity Adjustments 5 Levels of Intensity
Calf Massage Air Compression Massage
Ottoman Length Adjustment Automatic with Toe Stop
Bluetooth Speakers Yes
Chromotherapy 7 Colors
Upholstery Synthetic Leather
Timer Settings 30 Minutes
Device Charging No
Air Massage Shoulders, Arms and Hands, Waist and Hips, Calves and Knees, and Feet
Distance to Wall 4.8"
Height Range 5'0" - 6'3"
Ion Therapy No
Controller Types Touch Screen Tablet
Controller Languages English, Chinese, Japanese, Korean, Vietnamese
Voice Control Alexa, Google Assistant
Dimensions Upright 62.2"L x 33.1"W x 47.6"H
Dimensions Reclined 77.2"L x 33.1"W x 41.3"H
Seat Width 18"
Chair Weight 276lbs.
Recommended User Max Weight 265lbs.
Shipping Dimensions
Shipping Weight 322lbs.
Warranty 3 Year Full Coverage Warranty

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