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Osaki Platinum Ai 4D DuoMax Massage Chair

Original price $12,999.00 - Original price $12,999.00
Original price
$12,999.00
$12,999.00 - $12,999.00
Current price $12,999.00

The DuoMax is a 4D massage chair designed to provide an unparalleled relaxation experience. The DuoMax incorporates intelligent sensors that scan various metrics, tailoring the massage to individual preferences and targeting specific areas.

Color: Black

Features

Upholstery: Synthetic Leather

Massage Roller Track: Flexible SL-Track

Massage Roller: Dual Quad Style 4D Rollers

Massage Roller Adjustments: 5 4D, Speed, Intensity, and Width Adjustments

Heat Therapy: Lumbar, Seat, and Heated Blanket

Voice Control: Yes

Specs

Warranty: 3 Year Limited Warranty

User Height Range: 5'0"-6'2"

Recommended User Max Weight: 260 lbs

Chair Dimensions: 68"L x 31.5"W x 50"H

Shipping & Delivery

All of our items have a FREE SHIPPING OPTION within the contiguous United States, we do also offer a $300 shipping fee for Hawaii and Alaska.

At Massage Chair Warehouse, we prioritize efficient and timely shipping for all your orders. Our goal is to deliver your items as quickly as possible, often surpassing our own target of 5 business days from the order date. We are committed to exceeding your shipping expectations.

To keep you well-informed during the shipping process, we will promptly provide you with tracking information. Within 24 hours of your order leaving our warehouse, you will receive an email with the tracking details. This allows you to easily monitor the progress of your package and anticipate its arrival.

If, by any chance, you haven't received tracking information within six business days of placing your order, please don't hesitate to contact us. Reach out to our dedicated team at hello@massagechairwarehouse.com or give us a call at (704) 486-2384, and we will be happy to assist you.

Shipping:

At Massage Chair Warehouse, we offer two shipping options for your convenience. If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days from the shipment date, often even sooner. Our reliable carriers will bring your chair to your front door in separate boxes, with the chair itself in one box, the armrests in another, and the footrest in the last box.

Assembly is straightforward, typically involving attaching the armrests, footrest, and occasionally a pedestal for your remote. We provide installation videos on our website and YouTube channel to assist you. Please note that our chairs are heavy, so it's advisable to have assistance when moving the chair within your home.

To ease chair movement, using a dolly or two is recommended. Simply fully recline the chair, place the dolly next to it, and "tip" the chair onto its side onto the dolly. This allows for easy rolling to your desired location.

Alternatively, we offer a white glove delivery service. With white glove delivery, our professional team will bring the chair to your home, place it in your chosen room, and handle the setup. They will also remove all packaging debris, leaving your space clean.

Please note that with white glove delivery, your chair will be transported via LTL Freight before being transferred to the final mile/white glove delivery company, extending the delivery time by approximately one week.

When scheduling white glove delivery, it's important to inform the company of any stairs or challenging locations in your home. If you anticipate difficulties, please share pictures with us for proper preparation.

If a third person is required for delivery, additional charges may apply. We advise carefully considering whether white glove delivery is necessary before placing your order to avoid surprises.

In the case of returns or exchanges, white glove pickup will be necessary, incurring additional costs. Please keep this in mind, as the delivery company will handle the removal of packaging debris.

At Massage Chair Warehouse, we prioritize customer satisfaction and strive to deliver your order in perfect condition. Before signing the shipping weigh bill, we kindly request that you thoroughly inspect your item. By accepting a damaged product, you release the shipping company and us from liability. Once you accept the shipment as non-damaged, the item becomes your responsibility.

If you notice any damage upon delivery, please contact us immediately at (704) 486-2384. Our team will promptly engage with the manufacturer while the Shipping Agent is present to resolve any concerns you may have.

30-Day Satisfaction Guarantee

At Massage Chair Warehouse, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.

If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

Restocking fees are common in the industry, and rates may vary. Currently, Human Touch and Cozzia charge a restocking fee of 15%, while Synca has a restocking fee of 20%.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.

However, if you decline repair or replacement of your item, the responsibility for all shipping fees in both directions and any associated fees will fall upon you.

30 Day Easy Return & Exchange Policy

While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day hassle free Return Policy for most of our products.

If you decide you want to return an item for any reason within 30 days of receiving your order, please contact our customer service team.

Easy Return & Exchange Policy Guidelines

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
  • Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Financing Fees are non-refundable. These range from 10%-15%.

How do I return my product?

The return process is simple. Just contact a Massage Chair Warehouse expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

All canceled orders are subject to your cc fees (3%) which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.  

30-Day Satisfaction Guarantee

At Massage Chair Warehouse, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.

If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

Typically, our suppliers offer returns within the first 30 days and a 15% restocking fee (Human Touch, Cozzia (Svago, JP Medics) while some offer higher restocking fees -- all Johnson Brands (Synca, Johnson and Inner Balance Wellness) 20%. You will also be responsible for shipping in both directions back to the supplier and any associated fees. Fees are also subject to change and may be higher depending on the supplier. Since we have paid to ship the item to you (even though you have received free shipping), you will need to pay the shipping in both directions as well as all associated fees with returning your item.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.

Conditions/Fine Print

  • Due to factory personalization and cost, the return policy does not apply to Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition.
  • For Medical Breakthrough Chairs Only- Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair. After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
Authorized Osaki Dealer

Official partners with all our brands.

No Sales Tax

We pay the sales tax to pass the savings on to you.

Price Match Policy

Find it cheaper somewhere else? Let us know.

Financing

Buy now and pay later with our financing options.

Osaki OS-Pro 4D DuoMax Massage Chair

The DuoMax is a 4D massage chair designed to provide an unparalleled relaxation experience. The DuoMax incorporates intelligent sensors that scan various metrics, tailoring the massage to individual preferences and targeting specific areas.

Features:

  • Intelligent Health Detection
  • Dual Track 4D Mechanism
  • 8 Roller-Track Massage
  • 2 Heating Cores
  • SL Flex Track
  • Smart Voice Control
  • Body Heat Therapy
  • 36 Air Cell Full Body Compression
  • 20 Auto Programs & 11 Massage Styles
  • Automatic Extendable Footrest
  • Wireless Charging

Osaki Platinum Ai 4D DuoMax Massage Chair

Intelligent Health Detection

The DuoMax has advanced capabilities with its built-in health monitor. By detecting various metrics such asheart rate, blood oxygen levels, and fatigue index, the chair's Ai technology can provide a personalized massage experience tailored to your body's current condition.

Osaki Platinum Ai 4D DuoMax Massage Chair

Dual 4D Massage Mechanism

With its 4D massage mechanism, users can enjoy a wide range of massage techniques that simulate human-like movements. Its quad precision rollers can adjust their depth and speed, ensuring precise and effective relief for muscle tension and stress.


Osaki Platinum Ai 4D DuoMax Massage Chair

SL Flex Track

The DuoMax breaks the boundaries of a standard SL-track by incorporating a level of flexibility. The SL Flex Track holds the ability to be at a fixed angle relative to the backrest. This new innovation of a flexible track system is implemented while providing full coverage of the body from your neck and shoulders to your hamstrings.

Osaki Platinum Ai 4D DuoMax Massage Chair

Piano Key Massage

Crafted with meticulous attention to detail, the piano key massager is designed to envelop your arms in a gentle embrace, providing a symphony of soothing sensations. This innovative piano key massage provides address the tension in the arms, which is often a forgotten feature in typical massage chairs.


Specifications

Made In China
Massage Roller Dual Quad Style 4D Rollers
Massage Roller Track Flexible SL-Track
Massage Roller Adjustments 5 4D, Speed, Intensity, and Width Adjustments
Glute Massage Massage Roller
Removable Back Pad Yes
Body Scan Technology Yes
Foot Massage Foot Rollers and Air Compression
Recline Powered
Zero Gravity Recline 2 Stage Zero Gravity Recline
Automatic Programs 10 Automatic Programs
Manual Programs Spot, Partial, Full, Upper, and Lower
Massage Techniques 11 Techniques
Deep Tissue Massage Yes
Stretch Program Yes
Memory Program Yes
Vibration No
Heat Therapy Lumbar, Seat, and Heated Blanket
Total Airbags 36 Aircells
Airbag Intensity Adjustments 5 Air Compression Adjustments
Calf Massage Calf Roller, Calf Kneading, and Air Compression
Ottoman Length Adjustment Automatic
Bluetooth Speakers Yes
Chromotherapy No
Upholstery Synthetic Leather
Timer Settings 20 Minutes
Device Charging Wireless & USB
Air Massage Shoulders, Arms, Hips, Calves, and Feet
Distance to Wall 4"
Height Range 5'0"-6'2"
Ion Therapy Yes
Controller Types Touchscreen Tablet and Armrest Controls
Controller Languages English and Chinese
Voice Control Yes
Dimensions Upright 68"L x 31.5"W x 50"H
Dimensions Reclined 75.5"L x 31.5"W x 42"H
Seat Width 19"
Chair Weight 354lbs
Recommended User Max Weight 260 lbs
Shipping Dimensions
Shipping Weight 425lbs
Warranty 3 Year Limited Warranty

Customer Reviews

Based on 3 reviews
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William R.
Feels amazing on my back

After the assembling process and sitting in this chair, I knew it was worth the long wait. Having a tense back and shoulders from over the years has made it difficult to work without a random stinging pain. After one week of using this chair, those stings have seemed to go away. Being able to use it freely daily is splendid, the added special massage techniques are just a bonus allowing me to use it uniquely each time. I have felt very relaxed since I received it, it makes me feel comfortable putting me in a wonderful mood. Way happier than I expected.

D
David T.
Beyond my expectations

I can't express enough how much I adore the Osaki DuoMax. What sets this chair apart for me is the 8 massage rollers and the deep stretching with inversion therapy. Most of the other chairs I tried only use one set of rollers, and you can really feel the difference with 2 sets. Plus, the DuoMax is a Dual Track massage chair which means it can recline much further than most other chairs. I spend a lot of time on my feet, and it feels incredible to get my legs worked on at the same time as my back after a long day. And, if you like a strong foot and leg massage, this chair definitely delivers! I can feel the tension melting away in my calves and feet right away. This chair has truly been a game-changer in my life, and I couldn't be happier with this purchase. I wholeheartedly recommend the DuoMax to anyone in need of daily relaxation and rejuvenation.

T
Tanya R.
Just Blissful

I recently invested in the DuoMax massage chair, and it has completely transformed my relaxation routine. This innovative chair boasts not one but two powerful mechanisms that work in tandem to deliver an unparalleled massage experience.
What sets this massage chair apart is its dual functionality, offering a diverse range of massage techniques simultaneously. The combination of rolling and kneading motions creates a dynamic and immersive sensation that targets muscle tension with precision. Whether I'm seeking a gentle, soothing massage or a more invigorating therapy session, this chair adapts to my needs seamlessly.
The dual mechanisms work in harmony to provide a full-body massage that feels incredibly lifelike. The rollers move along the contours of my back, mimicking the skilled hands of a professional masseuse. The kneading action complements the rolling, effectively easing knots and promoting relaxation.
One standout feature is the customizable intensity levels for each mechanism. I can adjust the strength of the rolling and kneading independently, allowing for a tailor-made massage experience. This level of customization ensures that the chair caters to individual preferences, making it suitable for anyone in the household.
The chair's ergonomic design enhances the overall comfort, and the strategically placed airbags provide additional support to key areas such as the shoulders, arms, and legs. The air compression, combined with the dual mechanisms, creates a sensation that is both therapeutic and indulgent.
Navigating through the chair's settings is a breeze with the user-friendly control panel. It offers a variety of preset programs, each designed to address specific needs such as stress relief, muscle recovery, or overall relaxation. The inclusion of a heat therapy option adds an extra layer of comfort, melting away tension and promoting a sense of tranquility.
In conclusion, the dual mechanism massage chair has become an indispensable part of my self-care routine. Its innovative design, customizable features, and dual-action capabilities make it a standout choice for those seeking a truly immersive and rejuvenating massage experience. If you're looking to elevate your relaxation game, this chair is a must-have that brings double the bliss to your well-being journey

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